How Responding Better and Faster Wins New Customer For Something Borrowed by Nawal using TheLorry for Business?  

by TheLorry on 26 August 2025.

When it comes to running a fast-growing rental business, speed and customer experience often determine who wins the client. This is exactly what Nawal, founder of Something Borrowed by Nawal, realized when her team struggled to keep up with customer delivery requests.

From a Dream to a Thriving Business

In 2011, Nawal launched her company with a simple but powerful idea: “Why buy if you can borrow?” Today, Something Borrowed by Nawal has become one of East Malaysia’s most trusted event rental providers, offering wedding decorations, trays, chairs, platforms, backdrops, and more.

But as demand grew, so did the logistics challenges. Customers expected instant responses and fast delivery confirmations. Yet, the team often found themselves stuck in endless back-and-forth calls with drivers, delaying the booking process. This not only risked customer satisfaction but also slowed down sales.

💡 Many SMEs face the same issue — balancing core business tasks with the time-consuming demands of delivery management.

The Turning Point: Partnering with TheLorry for Business

To solve this bottleneck, Nawal turned to TheLorry for Business, a logistics partner designed to help SMEs scale without logistical stress.

• With online booking directly from TheLorry’s website, her team could request a quote within minutes.

• On average, it now takes less than 5 minutes to confirm a delivery and revert to customers.

• The platform also supports same-day delivery, allowing her rental company to respond quickly and delight event planners who need urgent setups.

“The best thing is your website is friendly user and we can easily book without the hassle and also your return service is very much helpful for our rental company.” – Nawal

This ease of use made her business stand out in a competitive market where customer responsiveness is key.

🔗 Explore: Same-Day Delivery with TheLorry for Business

Why Fast Response Wins More Customers

In industries like event rentals and services, time is money. Customers often choose the vendor who replies first — and with the most reliable plan. By reducing quoting time from hours to minutes, Something Borrowed by Nawal positioned itself as a customer-first brand.

Here’s how TheLorry for Business helps SMEs gain an edge:

• Scalability – Whether it’s one event or 50 in a weekend, capacity grows with demand.

• Transparency – Upfront pricing helps manage budgets effectively.

• Flexibility – Options from vans to lorries depending on load size.

• Reliability – Trusted network of verified drivers.

For Nawal, this meant fewer lost deals and higher customer satisfaction scores.

A Smarter Way to Manage Costs

Managing a fleet or negotiating one-off delivery fees can drain resources. Many SMEs see year-over-year increases in transportation costs, eating into profits. Outsourcing logistics through TheLorry for Business provides predictable pricing and frees business owners to focus on growth.

If you’re facing similar challenges, a transportation management consultation with TheLorry may help uncover hidden savings.

🔗 Start here: Transportation Solutions for SMEs

Need a Customer Support?

Sometimes, all a business owner wants is quick help. That’s why TheLorry also provides direct customer support on WhatsApp.
👉 Chat with us on WhatsApp

This makes communication faster and more personal — an important detail when event deadlines are tight.

Scale Your Business with TheLorry for Business

Just like Something Borrowed by Nawal, many SMEs in Malaysia are discovering the value of outsourcing logistics. Whether you’re running an event rental company, a growing e-commerce store, or a service-based business, having the right logistics partner ensures that you can focus on customers while deliveries take care of themselves.

👉 Get started today with TheLorry for Business: https://business.thelorry.com/my/

Also, check out other helpful reads on TheLorry Blog:

• The Power of Platform-Based Network: How Networking Platforms Become an Accelerant for Business Building
  Discover how digital platforms like TheLorry create business growth opportunities by connecting SMEs with a wider logistics ecosystem. This article explains why networks are the new currency for scaling in today’s economy.

• 3 Ways Technology is Changing Your Business Logistics
  Learn how automation, data analytics, and real-time tracking are transforming logistics for Malaysian businesses. If you’re curious about the future of deliveries and supply chain management, this is a must-read.

• How to Hire a Lorry Transport in Malaysia
  A practical guide that walks you through the steps, costs, and benefits of booking a lorry in Malaysia. Perfect for SMEs and individuals who want to avoid hidden costs and hire the right transport partner.

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