Date / Time
What is the difference between Hot Deals and a standard booking?
Hot Deals is a product where we connect movers who travel on their first-leg trip with load (for example: Kuala Lumpur to Penang) and have empty second-leg trip (for example: Penang to Kuala Lumpur) to customers at an economical rate. Jobs published on Hot Deals is based on movers’ schedule and preference.
Why is it cheaper?
Movers returning empty from their second-leg usually are willing to take on a lower rate than market as it is bonus income. However, please note that this service is based entirely on movers’ schedule and timing. We do not guarantee this service should the movers cancel for any reason. However, we will provide you with a full refund should cancellation arises from movers’ change of service terms. Please allocate 1 hour allowance from the pickup time given.
I can't type my address
Please check that your address is the right city. You may contact our helpline at 1700-81-7170 if you can’t find your address.
How do I add or reduce number of manpower?
The manpower number is set by the movers and the option to increase or reduce the number of manpower is not available for this service.
How do I add extra service such as wrapping and dismantling?
At the moment, wrapping & dismantling service is not available for Hot Deals.
How do I pay?
You can either choose COD or Online Payment method. For online payment method, you will be fully refunded should cancellation arises from movers’ change of service terms.
What if I have additional drop offs/ pickups?
Sorry but we currently do not offer additional drop offs/ pickups for Hot Deals.
What happens if my items do not fit in the vehicle I ordered on Hot Deals?
Please book a second trip on a standard booking at thelorry.com/book.
How do I cancel the booking that I've made?
If cancellation is made 24 hours before pickup time, no cancellation charges applies. Otherwise you’d be liable to a penalty of RM150.
Why is the booking locked?
Another customer has selected the booking and has proceeded with paying. Should the payment not fall through, the booking will be unlocked in 15 minutes.
What if the city location I want isn’t listed but close by?
If (for example) you’ve selected and paid for a Shah Alam to Penang job but in reality, your city is Petaling Jaya, please inform movers personally. However, should movers disagree with the location, please note that only 50% of the amount will be refunded.
Please read these Terms and Conditions carefully before using the services offered by The Lorry Online Sdn Bhd (“TheLorry“) or (“We”, “Us”, or “Our”), a company incorporated under the laws of Malaysia. These terms set forth the legally binding terms and conditions for your use of Our Services as contained in http://www.thelorry.com (“Website“) (collectively with the site, referred to as “Services“).
1. GENERAL TERMS
Any such purchasing terms and conditions shall apply only if We expressly confirm the same in writing. Acceptance of your delivered goods shall be deemed acknowledgement of our terms and conditions. We do not ship for you any combustible materials, items that contain poisonous fumes and any such items that is deemed dangerous and illegal in Malaysia. You will be liable if you fail, neglect or refused to inform us on the nature and condition of your items for shipment.
Please also see our Return and Refund Terms and Conditions.
2. USE OF INTERNET AS MEDIUM OF COMMUNICATION
You acknowledge that the internet is not a secure medium and information submitted for the Services hosted on Our Website may be accessed by third parties. TheLorry accepts no liability whatsoever in this circumstance.
3. DOCUMENTATION OF OUR SERVICES
Any form of documentation provided by Us must not be copied or made available to any third party or use for any other purpose other than the intended and agreed purpose as indicated in Our Website.
4. DELIVERY OF GOODS
We do not guarantee Hot Deals service stipulated delivery deadlines as indicated in Our Website. In addition, delivery deadlines due to the hazards and peculiar features of Our Services will not be binding unless expressly agreed otherwise. Our contractual obligations are subject to a case to case basis based on your request and additional charges may incur.
5. LIMITATION IMPRACTICAL OPERATIONS
Nothing in this terms and conditions shall require the mover to perform pick-up or delivery service at any location from or to which it is impracticable, through no fault or neglect of the mover to operate vehicles because of:
TRANSPORT AND GOODS LIMITATION
There are a number of prohibitions for the use of TheLorry services. The following cases are specifically prohibited:
Mover shall not be required to accept for transportation any truckload shipment which exceeds gazetted by Land Public Transport Commission (SPAD) and Road Transport Department (JPJ) weight limit or which occupies more than the full visible capacity of the lorry which is provided or size of lorry that have been booked prior to pick up date even if the lorry provided may be able to carry the excess load.
APPOINTMENTS/ PICKUP AND DELIVERY TIMES
Pick-ups and deliveries shall be made between 0700 and 1700 hrs local time unless special arrangement already been made and agreed upon for timing beyond previously mentioned time. Appointments shall be made at no charge. Mover shall not be liable for late deliveries or unkept appointments due to circumstances beyond mover’s control such as but not limited to weather and traffic conditions, store loading and wait times, customer special requests, and other unexpected barriers to loading or unloading.
LIMITATIONS OF MOVER'S LIABILITY FOR PREMISE CLEARANCE
Mover assumes no responsibility for insuring or otherwise providing for clearance of lorry through or inspection by premise’s management. Mover is not responsible for the application for entry permit into pickup or delivery premise if the management rule and regulation require entry pass or permit to be applied beforehand. Mover or party in possession shall not be liable for loss, damage, deterioration of the goods or delay in delivery due to the process for management clearance or inspection.
PICKUP AND DELIVERY SERVICE
The rates named herein include pickup or delivery at all points within the limits of the cities, towns, villages and other points from and to which rates apply, but each booking will include only pickup and one delivery unless special requests are made and the additional charges is agreed upon.
Mover shall allow one (1) hour of waiting time both for loading and unloading to begin. Such time shall commence from the time the mover arrived or from the time the mover was requested to wait for loading or unloading to start, whichever is later.
6. APPLICATION OF ACCESSORIAL CHARGES
In addition to the base rate and additional services requested for any booking and unless otherwise agreed in writing, the following accessorial charges shall apply and shall be reflected on the amended booking details and receipt shall the customer requested for one.
CANCELLATION OF BOOKING
Any cancellation shall be made BEFORE twenty-four (24) hours of scheduled pick-up by informing TheLorry Online Sdn. Bhd. Customer Service or the assigned mover by call, Whatsapp or SMS.
If a service is booked and then cancelled within twenty-four (24) hours of scheduled pick-up, customer shall pay RM150.00 as cancellation fee. Cancellation fee may also applicable but not limited the following circumstances:
If the mover already arrived discovers, through communication with the customer, that the customer’s items are not eligible for the Services due to not limited to, items under the “TRANSPORT AND GOODS LIMITATIONS” list and/or incorrect information provided by the customer that make the moving process unable to proceed.
Hot Deals only allows “Online Payment” method only. The mover shall not be allowed to request additional payment from customer unless there are additional request that are not included in the original booking and the additional charges that is agreed upon shall be made to the mover. Mover’s drivers are not authorized to produce any invoice or receipt for the service provided. The Lorry Online Sdn Bhd shall provide invoice or receipt upon customer’s request. Mover will collect charges from delivery receiver ONLY when requested by customer.
COLLECT ON DELIVERY
For Collect on Delivery payment method, mover will accept cash payment only when customer choose Collect on Delivery (CoD) as method of payment when completing the booking form. For payment method other than cash such as and not limited to cheque and bank transfer, the payment shall be made to TheLorry Online Sdn Bhd, not to the mover unless agreed upon. For “Online Payment” method, the mover shall not be allowed to request additional payment from customer unless there are additional request that are not included in the original booking and the additional charges that is agreed upon shall be made to the mover. Mover’s drivers are not authorized to produce any invoice or receipt for the service provided. TheLorry Online Sdn Bhd shall provide invoice or receipt upon customer’s request. If a collect on delivery shipment is inadvertently accepted and delivered without obtaining payment or if payment is stopped on uncertified funds, customer’s is responsible to ensure full payment is made within three (3) days. Mover will collect charges from delivery receiver ONLY when requested by customer.
ADDITIONAL LICENSE, PERMITS AND DEPOSIT FEES
Whenever any additional license or permits are required, such as but not limited to, warehouse entrance pass, foreign commerce, customs fee and premise’s management deposit fee, the charge shall be arranged and provided by the customer and not the mover.
If and/or when mover(s) are refused entry due to improper documentation, the fee of RM150.00 will be assessed accordingly. Additional fees for driver detention, and/or storage will also be applicable.
STORAGE OF LOADS AT MOVER’S FACILITY
Mover will assess RM50.00 per night applicable for all loads stored at mover’s facility.
Customer shall be responsible party for payment of or reimbursement to mover, for any fines resulting from excess weight or dimension of any shipment that causes the mover to be in violation of any local, state, or federal law. Fines incurred for equipment defects are the responsibility of the equipment owner.
RECONSIGNMENT OR DIVERSION
A request for diversion of transport will be subject to the following definitions, conditions and charges:
7. PASSING OF RISK
When your goods are transported or moved for the purpose of transportation, any risk (including accidental loss, destruction or deterioration) (“Risk“) shall pass to you as soon as we have delivered the goods to the assigned mover. As part of Our Value-added Services, We will assist in ensuring the highest level of care is administered while handling and transporting your goods but we cannot accept any liability arising therefrom.
8. INDEMNITY AND LIMITATION OF LIABILITY
You undertake the Services at your own risk and agrees to indemnify TheLorry and its employees against all costs, losses, damages, expenses and liabilities (including for loss of reputation and goodwill and professional advisors’ fees) and any claim arising from your own actions in any way in connection with the Services, or a breach of your obligations as set forth in these Terms and Conditions.
TheLorry is not liable in any way for any costs, expenses, damages, liability or injury arising out of or in any way connected with the Services. This limitation does not exclude any liability for negligence by TheLorry or death or personal injury arising out of such negligence.
The invalidity, illegality, or unenforceability of the whole or part of these Terms and Conditions do not affect or impair the continuation in force of the remainder of the Terms and Conditions.
10. ENTIRE AGREEMENT
These Terms and Conditions represent the entire agreement between the parties relating to the Services (unless otherwise expressly confirmed in writing by TheLorry) and supersede all prior representations, agreements, negotiations or understandings (whether oral or in writing). Except as specifically set out herein, all conditions, warranties and representations expressed or implied by law are excluded. For the avoidance of doubt, no information of any nature about the Services or any of these Terms and Conditions should be relied upon unless confirmed in writing by TheLorry.
11. NO WAIVER
The failure to exercise or delay in exercising a right or remedy provided hereunder or by law does not constitute a waiver of the right or remedy or waiver of other rights or remedies.
12. GOVERNING LAW
These Terms and Conditions shall be governed by and interpreted in accordance with Malaysian law and the parties irrevocably submit to the exclusive jurisdiction of the Malaysian courts.
13. SPECIAL TERMS
These Terms and Conditions are not intended to nor shall create any rights, entitlements, claims or benefits enforceable by any person that is not a party to them. No person shall derive any benefit or have any right, entitlement or claim in relation to this Terms and Conditions.
14. CHANGES TO THE TERMS AND CONDITIONS
We reserve the right to update these Terms and Conditions at any time and any changes may be made without notice to you. We recommend you read this Terms and Conditions periodically.
By continuing to access or use Our Services after those revisions or changes become effective, you agree to be bound by the revised terms. If you do not agree to the new Terms and Conditions, please stop using the Website and/or Our Services.
All our rights are reserved.