Dear valued customers,
We remain deeply committed to the well-being of our people and communities. COVID-19 is affecting every part of the supply chain where every step from ordering to package being delivered to your door step involves close coordination between merchants and various other courier companies. Restrictions and circumstances have made this effort a little more complex.
We are currently experiencing higher volumes than usual and we strive to be quick with all our responses. Please note our customer service is currently working remotely at home so response times may be longer than usual.
If you find yourself waiting longer than 24 hours for a reply, do email us at firstname.lastname@example.org to inquire about the status of your package – make sure to include the below so we may find your faster
Above all, we are here to support you. Please be patient and stay safe ❤