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  • Will I get a receipt for the payment I made?
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House Moving

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  • What is a Stair Carry?
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  • Do I have to be at the pickup and/or delivery locations?

Do I have to be at the pickup and/or delivery locations?

< 1 min read

Yes. But in case you are booking on behalf of another party, or you are not able to be at the pickup and/or delivery address, you must designate a representative and provide his/her contact details (such as name and phone number) to the driver.

If a representative is to be at the location, please ensure that he/she is aware of your booking details and the services that you have chosen for the booking. This will help to avoid any confusion or delay on a moving day. Also, the representative will pay on your behalf to the driver once the move is completed if the chosen payment method is Cash On Delivery (COD).

Updated on 24/08/2023
booking, location, moving
Will anyone from your side contact me before the moving date?
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  • Consumer
    • On-Demand Delivery
    • House Moving Package
    • Disposal
    • IKEA Delivery
    • Cross-Border
    • TheLorry Prime
  • Business
    • TheLorry For Business
    • Price rate
    • Privilege Rewards
    • TheLorry Wallet
  • Join Us
    • Become Our Driver
    • Join us Affiliate
    • Career
  • About Us
  • MY – EN
    • Change Language
      • Bahasa Melayu
    • Switch Country
      • Singapore
      • Indonesia