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Movers and Lorry Services - TheLorry Malaysia
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General

General

26
  • If I have any problem on moving day, who should I contact?
  • Can I change the payment method after completing the booking process?
  • Are there any hidden charges other than the one stated in my booking details?
  • Can I rent a lorry without a driver? I can drive one myself.
  • Can I ship only one or two items?
  • Can I still amend the details after I have placed my booking?
  • Do I have to be at the pickup and/or delivery locations?
  • Do I need to share the space with others to transport my items?
  • Do the drivers drive straight through to their destination?
  • Does the price shown include manpower? If not, how do I get the price that includes manpower?
  • How do I know what my booking number is?
  • How is your rate charged?
  • How much are the cancellation fees?
  • I keyed in my address and the drop-down list doesn’t appear / there’s an error saying “Please insert a specific address”. How do I proceed?
  • I need to add additional information/instruction. Where do I type it?
  • I need to cancel my booking. What’s your cancellation policy?
  • I only need movers to help with carrying my items, not a whole lorry. Can you provide that?
  • What are the payment methods available?
  • What else is included in your vehicle charge?
  • What is the list of items that are not permitted to be transported using your service?
  • What is the process for an insurance claim?
  • What is your coverage area?
  • What will the movers do if I select manpower service?
  • Who are the drivers? Can they be trusted?
  • Will anyone from your side contact me before the moving date?
  • Will I get a receipt for the payment I made?
House Moving

House Moving

19
  • I have completed my booking. What’s next?
  • Can someone visit my house and do an in-home estimate of what I own?
  • Do you offer a service to dispose of unwanted items?
  • Does the 4×4 pickup vehicle type offer any additional services?
  • Does the driver help with the moving?
  • How do I know what type of vehicle to choose?
  • How do I make a booking?
  • I want a price quotation. How do I get it?
  • Insurance coverage
  • Is there a price difference for various building types?
  • Long Push
  • Moving in/out will require an approval permit. Will it be handled by TheLorry?
  • What are the accepted payment methods?
  • What are the types of vehicles you have?
  • What happens if I require additional trips?
  • What if I want to request additional pickup/drop off?
  • What is bubble wrap?
  • What is shrink wrap?
  • What is a Stair Carry?

prohibited items

  • What is the list of items that are not permitted to be transported using your service?
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  • Consumer
    • Simple Moving
    • House Moving Package
    • Disposal
    • IKEA Delivery
    • Cross-Border
    • TheLorry Prime
  • Business
    • TheLorry For Business
    • Price rate
    • Privilege Rewards
    • TheLorry Wallet
    • FAQ – Bulky Parcel Delivery
  • Join Us
    • Become Our Driver
    • Join us Affiliate
    • Career
  • About Us
  • MY – EN
    • Change Language
      • Bahasa MelayuBahasa Melayu
    • Switch Country
      • Singapore
      • Indonesia