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General

26

Will I get a receipt for the payment I made?
Will anyone from your side contact me before the moving date?
Who are the drivers? Can they be trusted?
What will the movers do if I select manpower service?
What is your coverage area?
What is the process for an insurance claim?
What is the list of items that are not permitted to be transported using your service?
What else is included in your vehicle charge?
What are the payment methods available?
I only need movers to help with carrying my items, not a whole lorry. Can you provide that?
I need to cancel my booking. What’s your cancellation policy?
I need to add additional information/instruction. Where do I type it?
I keyed in my address and the drop-down list doesn’t appear / there’s an error saying “Please insert a specific address”. How do I proceed?
How much are the cancellation fees?
How is your rate charged?
How do I know what my booking number is?
Does the price shown include manpower? If not, how do I get the price that includes manpower?
Do the drivers drive straight through to their destination?
Do I need to share the space with others to transport my items?
Do I have to be at the pickup and/or delivery locations?
Can I still amend the details after I have placed my booking?
Can I ship only one or two items?
Can I rent a lorry without a driver? I can drive one myself.
Are there any hidden charges other than the one stated in my booking details?
Can I change the payment method after completing the booking process?
If I have any problem on moving day, who should I contact?

House Moving

19

What is a Stair Carry?
What is shrink wrap?
What is bubble wrap?
What if I want to request additional pickup/drop off?
What happens if I require additional trips?
What are the types of vehicles you have?
What are the accepted payment methods?
Moving in/out will require an approval permit. Will it be handled by TheLorry?
Long Push
Is there a price difference for various building types?
Insurance coverage
I want a price quotation. How do I get it?
How do I make a booking?
How do I know what type of vehicle to choose?
Does the driver help with the moving?
Does the 4×4 pickup vehicle type offer any additional services?
Do you offer a service to dispose of unwanted items?
Can someone visit my house and do an in-home estimate of what I own?
I have completed my booking. What’s next?

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Consumer
Business
Join Us
About Us
MY – EN
- Change Language
  - Bahasa Melayu
- Switch Country
  - Singapore
  - Indonesia