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General

26

If I have any problem on moving day, who should I contact?
Can I change the payment method after completing the booking process?
Are there any hidden charges other than the one stated in my booking details?
Can I rent a lorry without a driver? I can drive one myself.
Can I ship only one or two items?
Can I still amend the details after I have placed my booking?
Do I have to be at the pickup and/or delivery locations?
Do I need to share the space with others to transport my items?
Do the drivers drive straight through to their destination?
Does the price shown include manpower? If not, how do I get the price that includes manpower?
How do I know what my booking number is?
How is your rate charged?
How much are the cancellation fees?
I keyed in my address and the drop-down list doesn’t appear / there’s an error saying “Please insert a specific address”. How do I proceed?
I need to add additional information/instruction. Where do I type it?
I need to cancel my booking. What’s your cancellation policy?
I only need movers to help with carrying my items, not a whole lorry. Can you provide that?
What are the payment methods available?
What else is included in your vehicle charge?
What is the list of items that are not permitted to be transported using your service?
What is the process for an insurance claim?
What is your coverage area?
What will the movers do if I select manpower service?
Who are the drivers? Can they be trusted?
Will anyone from your side contact me before the moving date?
Will I get a receipt for the payment I made?

House Moving

19

I have completed my booking. What’s next?
Can someone visit my house and do an in-home estimate of what I own?
Do you offer a service to dispose of unwanted items?
Does the 4×4 pickup vehicle type offer any additional services?
Does the driver help with the moving?
How do I know what type of vehicle to choose?
How do I make a booking?
I want a price quotation. How do I get it?
Insurance coverage
Is there a price difference for various building types?
Long Push
Moving in/out will require an approval permit. Will it be handled by TheLorry?
What are the accepted payment methods?
What are the types of vehicles you have?
What happens if I require additional trips?
What if I want to request additional pickup/drop off?
What is bubble wrap?
What is shrink wrap?
What is a Stair Carry?

changes

What if I want to request additional pickup/drop off?
Can I change the payment method after completing the booking process?
Can I still amend the details after I have placed my booking?

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Consumer
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MY – EN
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