House Moving
What is a Stair Carry?
Last Updated: 24/08/2023Stair carry is where the following situation happened, and items have to be sent to or brought down from the upper floor Building with no...
What is shrink wrap?
Last Updated: 24/08/2023Or, you may call it a cling wrap. It is used to protect furniture such as a couch, wardrobe, or mattress. If you add on...
What is bubble wrap?
Last Updated: 24/08/2023Bubble wrap is used to protect fragile items such as glass items, glass cabinets, or TV. If you add on the bubble wrap, our dedicated...
What if I want to request additional pickup/drop off?
Last Updated: 24/08/2023If you have multiple pickups or drop-offs, you can add additional locations by clicking the “Add Location” button on the “Where To Pick Up &...
What happens if I require additional trips?
Last Updated: 24/08/2023In the case of a moving day where you discover that your items would not be able to fit and move in one trip and...
What are the types of vehicles you have?
Last Updated: 24/08/2023We offer a wide range of vehicles from 4×4, van, 1 tonne, 3 tonne to 5 tonne lorries. For small and loose items, you may...
What are the accepted payment methods?
Last Updated: 24/08/2023We accept Cash On Delivery (COD), e-wallet (Hoolah/ShopBack), and online payment for any Normal Booking. For online payment, you can pay via credit card/debit card/online...
Moving in/out will require an approval permit. Will it be handled by TheLorry?
Last Updated: 24/08/2023We do not handle any applications for approval permits. Approval permit applications to move in/out from both pickup or delivery premises needs to be handled...
Long Push
Last Updated: 24/08/2023Shall the manpower needed to push (move the items using a trolley) due to the non-accessible loading bay for a distance of 50M and above,...
Is there a price difference for various building types?
Last Updated: 24/08/2023The building type will determine the manpower resources needed. If you live on the second floor (and above) in a building without lift access, there...
Insurance coverage
Last Updated: 24/08/2023Get up to RM10,000.00 worth of insurance for your house/office moving. *Terms and Conditions applied.
I want a price quotation. How do I get it?
Last Updated: 24/08/2023Our prices can be checked on our website. Just follow the steps below: Select the desired type of service under the “Move and Deliver” tab...
How do I make a booking?
Last Updated: 24/08/2023Follow these steps to start booking with us: Select the desired type of service under the “Move and Deliver” tab on the front page of...
How do I know what type of vehicle to choose?
Last Updated: 24/08/2023Kindly contact us via email/webchat and our Customer Service will assist in recommending a suitable vehicle and services.
Does the driver help with the moving?
Last Updated: 24/08/2023If manpower service is not added to your booking, the driver will only drive from pick up to drop off location. The driver will not...
Does the 4×4 pickup vehicle type offer any additional services?
Last Updated: 24/08/2023For a 4×4 pickup service, the driver will drive and provide the space in his vehicle for you to transport your items. We offer additional...
Do you offer a service to dispose of unwanted items?
Last Updated: 24/08/2023Yes, we provide a disposal service. There are 2 types of lorries used for disposal (1 tonne and 3 tonne) and both will come with...
Can someone visit my house and do an in-home estimate of what I own?
Last Updated: 24/08/2023House viewing is available for PRIME Service, our all-in-one premium moving service. For an in-home estimate or what we call house viewing, a representative will...
I have completed my booking. What’s next?
Last Updated: 02/10/2023That’s great! Thank you for booking with us. Once you have completed the booking form on our website or our mobile app, an email containing...
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