FAQ

Are you for real?

Yes, we are. We are a registered company under the Companies Commision of Malaysia (CCM). Our registration number is 1113109-U.

What do you do?

We are a platform that connects transporters with customers. We work very closely with our drivers to deliver the best possible experience for our customers.

What service do you provide?

We provide transportation and manpower for moving (house and office) and general cargo. Additional services such as packing, wrapping, assembly/disassembly and boxes are available on request.

I can't find my area.

Please contact our helpline at 1700-81-7170 if you can’t find your area.

How do I book manpower?

You can book manpower to help load/unload on the 3rd step of the booking process.

I am unsure as to which vehicle size I would need.

Please contact our helpline at 1700-81-7170 if you are unsure which vehicle size would be suitable for you.

How do I pay?

You can pay the driver when your vehicle arrives at destination or through online payment.

What if I have additional dropoffs/pickups?

You may enter additional addresses at the booking stage.

What happens if my items do not fit in the vehicle I ordered?

You can book a second trip at the same rate.

I am a company with regular shipments. I'd like to get better rates from you.

Sure thing, please contact us at 1700-81-7170 for quotation purposes.

I have a transportation company and am interested in partnering with TheLorry.

We welcome new companies seeking to be part of our network. Please e-mail us at vendor@thelorry.com or call us at +60 12-3895401 to discuss further.

How do I cancel the booking that I've made?

Please provide your booking number and call 1700-81-7170.