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Last modified: 10 December 2021

Please read these terms of use carefully before using the services offered by The Lorry Company Limited (“The Lorry“) or (“We”, “Us”, or “Our”), a company incorporated under the laws of Thailand. These terms of use set forth the legally binding terms and conditions for your use of the website at http://www.thelorry.com/th (“Website“) and the services, features, content, applications or widgets offered by The Lorry (collectively with the site, referred to as “Services“).

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may stop accessing Our Website and/or the Service.


The services that TheLorry provides to you are subject to the following Terms of Use (“TOU”). TheLorry reserves the right to update the TOU at any time and any changes may be made without notice to you. We recommend you to read this TOU periodically. The most current version of the TOU can be reviewed by clicking on the “Terms of Use” hypertext link located at the bottom of Our Web page.

By continuing to access or use Our Services after those revisions or changes become effective, you agree to be bound by the revised terms. If you do not agree to the new terms of TOU, please stop using the Website and/or Our Services.


Use of the Site and Services is limited to individuals and parties that can lawfully enter into contracts under the laws of Thailand. Minors below the age of eighteen (18) years of age are not allowed to use the Services without any guardian or parental supervision.


Unless otherwise specified, the Services are for your personal use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Services.


As a condition of your use of the Services, you will not use the Services for any illegal and unalwful purpose or that is rendered unlawful or prohibited by Our terms, conditions, and notices. You may not use the Services in any manner that could damage, disable, overburden, or impair any TheLorry’s server, or the network(s) connected to any of TheLorry server, or interfere with any other party’s use and enjoyment of any Services. You may not attempt to gain unauthorized access to any Services, other accounts, computer systems or networks connected to any of TheLorry server or to any of the Services, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Services.


Our Service may contain links to third-party websites or services that are not owned or controlled by TheLorry. We have no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that TheLorry shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services.


Subject to these TOU, TheLorry may offer to provide the Services, as described more fully on the Site, and which are selected by you, solely for your own use, and not for the use or benefit of any third party. Services shall include, but not be limited to, any services TheLorry performs for you, any applications or widgets offered by TheLorry that you download from the Site or as provided to you by TheLorry from time to time.


The Services contain contents specifically provided by TheLorry or its partners and such Content is protected by copyrights, trademarks, service marks, patents, trade secrets or other proprietary rights and laws, as applicable. You shall abide by and maintain all copyright notices, information, and restrictions contained in any Content accessed through the Service.

You understand that all information publicly posted or privately transmitted through the Site is the sole responsibility of the person from which such Content originated; that The Lorry will not be liable for any errors or omissions in any Content; and that The Lorry cannot guarantee the identity of any other users with whom you may interact in the course of using the Service.


  1. TheLorry accepts payment with credit card being processed on TheLorry site or Cash On Delivery (COD) to our partner drivers only.
  2. Prices shown on our site are Total Prices with Tax. Additional charges will only incur when extra services are added once the booking has been made.
  3. Suitable amount of Manpower must be relevant to size, weight, and amount of items to be moved, for instance, a king-size mattress requires at least 2-3 persons to move. Hence, customer should select extra manpower for such items.
  4. TheLorry is not liable in any way for any costs, expenses, damages, liability or injury arising out of or in any way connected with the Services. This limitation does not exclude any liability for negligence by TheLorry or death or personal injury arising out of such negligence. Customer is obliged to inform or made clear of any fragile goods to movers before, note in additional information on the booking, and during the process.

** In case of lost or damage goods, liabilities will be responsible by our partner driver**

  1. In case of late or unreachable customers over 30 minutes of pick-up time, there will be additional charges of THB100 per hour.
  2. Any cancellation shall be made BEFORE twenty-four (24) hours of scheduled pick-up by informing TheLorry’s Customer Service or the assigned mover.
  3. If a service is booked and then cancelled within twenty-four (24) hours of scheduled pick-up, customer shall pay 50% from the booking total price. In case of complications or issues incurred during the service, please inform our Customer Service within 3 days after the service is completed.
  4. Mover shall not be required to accept for transportation any Large piano, Safe, or over 100 kg. item.
  5. Movers are not required to help customer in the packing process, hence the packing must be done prior to the moving process starts.
  6. TheLorry does not accept carriage of illegal goods, animal, or any hazardous materials.
  7. Customer or any person is not allowed to travel with the carrier used for moving purposes.


Additional/Extra Service Charges

  1. Wrapping
  • Shrink wrap 0.65×300 m.

THB 500 per roll. A clear plastic material used to protect furniture or mattress from scratch or dust. The price does not include manpower to help lifting.

  • Bubble Wrap 0.5×100 m.

THB 1,000 per roll. A transparent bubble plastic material used for packing fragile items. The price does not include manpower to help lifting.

  1. Assembly/ Disassembly

The manpower will help to disassemble and assemble furniture such as bed, sofa, wardrobe, table, chair, etc. We do not guarantee the absolute assembly as it depends on material of each item and its period of use.

  • 1-3 furniture: THB 1,200
  • 4-5 furniture: THB 1,600
  • More than 5 furniture: Add THB 300 per item
  1. Manpower

Manpower will make the delivery directly to your door.

3.1 Pickup or Pickup Box

– 1 manpower: THB 150

Suitable for moving light items such as boxes, chairs, bags, etc.

-More than 1 manpower: Add THB 350 per person

Suitable for moving large and heavy items such as refrigerator, table, mattress, etc.

**Additional THB 150 per person charge will be made for units that does not have access to elevator for stair carry service, 3rd floor and above**

  • Jumbo

– 1 manpower: THB 400

Suitable for moving light items such as boxes, chairs, bags, etc.

-More than 1 manpower: Add THB 600 per person

Suitable for moving large and heavy items such as refrigerator, table, mattress, etc.

**Additional THB 200 per person charge will be made for units that does not have access to elevator for stair carry service, 3rd floor and above **

  • 6 Wheel

– 1 manpower: THB 600

Suitable for moving light items such as boxes, chairs, bags, etc.

-More than 1 manpower: Add THB 800 per person

Suitable for full house or office moving services.

**Additional THB 300 per person charge will be made for units that does not have access to elevator for stair carry service, 3rd floor and above **


Disclaimer: driver is not required to help with the loading and unloading of items, please select additional manpower in case you need help loading and unloading.



TheLorry does not claim ownership of the materials you provide to TheLorry (including feedback and suggestions) or post, upload, input or submit to any Services or its associated services for review by the general public, or by the members of any public or private community, (each a “Submission” and collectively “Submissions“). However, by posting, uploading, inputting, providing or submitting (“Posting“) your Submission you are granting TheLorry, its affiliated companies and necessary sublicensees, permission to use your Submission in connection with the operation of Our Internet businesses (including, without limitation, all TheLorry Services), including, the license rights to copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission. No compensation will be paid with respect to the use of your Submission, as provided herein. TheLorry may remove any Submission at any time in its sole discretion. By Posting a Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in these TOU including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.



See the Privacy Policy disclosures relating to the collection and use of your information.

Copyright © 2020 The Lorry and/or other The Lorry products referenced herein are either registered trademarks or trademarks of The Lorry Online Sdn Bhd in Malaysia and/or other countries.

The names of actual companies and products mentioned herein may be the trademarks of their respective owners. The example companies, organizations, products, domain names, email addresses, logos, people and events depicted herein are fictitious. No association with any real company, organization, product, domain name, e-mail address, logo, person, or event is intended or should be inferred. Any rights not expressly granted herein are reserved.

Send your questions if any, to the appropriate contact as listed below:

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