{"id":7152,"date":"2025-08-26T03:37:14","date_gmt":"2025-08-25T19:37:14","guid":{"rendered":"https:\/\/about.thelorry.com\/my\/my\/?p=7152"},"modified":"2025-08-26T11:37:41","modified_gmt":"2025-08-26T03:37:41","slug":"how-responding-better-and-faster-wins-new-customer%e2%80%affor%e2%80%afsomething-borrowed-by-nawal%e2%80%afusing%e2%80%afthelorry%e2%80%affor-business%e2%80%af%e2%80%af","status":"publish","type":"post","link":"https:\/\/thelorry.com\/my\/blog\/how-responding-better-and-faster-wins-new-customer%e2%80%affor%e2%80%afsomething-borrowed-by-nawal%e2%80%afusing%e2%80%afthelorry%e2%80%affor-business%e2%80%af%e2%80%af\/","title":{"rendered":"How Responding Better and Faster Wins New Customer\u202fFor\u202fSomething Borrowed by Nawal\u202fusing\u202fTheLorry\u202ffor Business?\u202f\u202f"},"content":{"rendered":"\r\n
\"\"<\/figure>\r\n\r\n\r\n\r\n

by TheLorry<\/strong><\/a> on 26 August 2025.<\/p>\r\n

When it comes to running a fast-growing rental business<\/strong>, speed and customer experience often determine who wins the client. This is exactly what Nawal<\/strong>, founder of Something Borrowed by Nawal<\/em>, realized when her team struggled to keep up with customer delivery requests.<\/p>\r\n

From a Dream to a Thriving Business<\/strong><\/h3>\r\n

In 2011, Nawal launched her company with a simple but powerful idea: \u201cWhy buy if you can borrow?\u201d<\/em> Today, Something Borrowed by Nawal<\/strong><\/a> has become one of East Malaysia\u2019s most trusted event rental providers<\/strong>, offering wedding decorations, trays, chairs, platforms, backdrops, and more.<\/p>\r\n

But as demand grew, so did the logistics challenges<\/strong>. Customers expected instant responses and fast delivery confirmations. Yet, the team often found themselves stuck in endless back-and-forth calls with drivers, delaying the booking process. This not only risked customer satisfaction<\/strong> but also slowed down sales.<\/p>\r\n

\r\n

\ud83d\udca1 Many SMEs face the same issue \u2014 balancing core business tasks<\/strong> with the time-consuming demands of delivery management<\/strong>.<\/p>\r\n<\/blockquote>\r\n\r\n\r\n\r\n

\"\"<\/figure>\r\n\r\n\r\n\r\n

The Turning Point: Partnering with TheLorry for Business<\/strong><\/h3>\r\n

To solve this bottleneck, Nawal turned to TheLorry for Business<\/strong>, a logistics partner designed to help SMEs scale without logistical stress.<\/p>\r\n