{"id":10556,"date":"2022-08-18T12:16:47","date_gmt":"2022-08-18T04:16:47","guid":{"rendered":"https:\/\/thelorry.com\/my\/?page_id=10556"},"modified":"2023-07-12T11:35:18","modified_gmt":"2023-07-12T03:35:18","slug":"faq-bulky-parcel-delivery-ltl","status":"publish","type":"page","link":"https:\/\/thelorry.com\/my\/business\/faq-bulky-parcel-delivery-ltl\/","title":{"rendered":"FAQ &#8211; Bulky Parcel Delivery"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;3%&#8221; bottom_padding=&#8221;3%&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;][vc_custom_heading text=&#8221;Bulky Parcel Delivery \u2013 LTL&#8221; font_container=&#8221;tag:h1|text_align:center|color:%232b2b2b&#8221; google_fonts=&#8221;font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:900%20bold%20regular%3A900%3Anormal&#8221;][vc_custom_heading text=&#8221;FAQs&#8221; font_container=&#8221;tag:h2|text_align:center|color:%232b2b2b&#8221; google_fonts=&#8221;font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:900%20bold%20regular%3A900%3Anormal&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;][toggles style=&#8221;minimal&#8221; accordion=&#8221;true&#8221;][toggle color=&#8221;Default&#8221; title=&#8221;1. What is TheLorry delivery procedure?&#8221;]<div class=\"nectar-fancy-ul\" data-list-icon=\"icon-salient-thin-line\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-spacing=\"default\" data-alignment=\"left\"> \n<ul>\n<li><span style=\"font-weight: 400;\">Our professional driver will collect the parcels from merchants and bring them to the Sort Centre for sorting before delivering to customers.<\/span><\/li>\n<\/ul>\n <\/div>[\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;2. What are the volumetric charges of TheLorry?&#8221;]<div class=\"nectar-fancy-ul\" data-list-icon=\"icon-salient-thin-line\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-spacing=\"default\" data-alignment=\"left\"> \n<ul>\n<li><span style=\"font-weight: 400;\">Gross weight: Actual\/exact weight of parcel including packaging.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Volumetric Weight: Measure dimension according to length, width and height of the parcel.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Volumetric weight is calculated by Length (cm) x Width (cm) x Height (cm) \/ 6000 = Kilograms<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Gross weight and volumetric weight are considered in the actual shipping\/delivery cost, whichever is higher.<\/span><\/li>\n<\/ul>\n <\/div>[vc_column_text][\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;3. What is TheLorry?&#8221;]<div class=\"nectar-fancy-ul\" data-list-icon=\"icon-salient-thin-line\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-spacing=\"default\" data-alignment=\"left\"> \n<ul>\n<li><span style=\"font-weight: 400;\">TheLorry is a leading technology-empowered logistics platform in South-East Asia connecting corporates and individuals to professional drivers and home movers.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">We provide logistics services such as moving service, furniture disposal, lorry rental, lorry transport, office moving, cross-border relocation, trucking, line-haul, distribution and bulky parcel delivery.\u200b<\/span><\/li>\n<li><span style=\"font-weight: 400;\">TheLorry tagline &#8220;We Deliver The Future&#8221; serves as the compass that guides our brand story, actions, behaviours, and decision-making process.<\/span><\/li>\n<\/ul>\n <\/div>[\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;4. Does TheLorry deliver on weekends?&#8221;]<div class=\"nectar-fancy-ul\" data-list-icon=\"icon-salient-thin-line\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-spacing=\"default\" data-alignment=\"left\"> \n<ul>\n<li><span style=\"font-weight: 400;\">Yes, TheLorry operates 365 days a year. We also deliver on weekends and public holidays.<\/span><\/li>\n<\/ul>\n <\/div>[\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;5. What is the pick-up process for TheLorry?&#8221;]<div class=\"nectar-fancy-ul\" data-list-icon=\"icon-salient-thin-line\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-spacing=\"default\" data-alignment=\"left\"> \n<ul>\n<li><span style=\"font-weight: 400;\">Drop in order in TheLorry platform<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><span style=\"font-weight: 400;\">to arrange for pick up service and the driver will arrive at the merchant\/premise to pick up your parcel. Parcel packaging including Airway Bill (AWB) is made at the sender\u2019s premise.<\/span><\/li>\n<\/ul>\n <\/div>[\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;6. Is there a minimum or maximum weight requirement for pick-up service?&#8221;]<div class=\"nectar-fancy-ul\" data-list-icon=\"icon-salient-thin-line\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-spacing=\"default\" data-alignment=\"left\"> \n<ul>\n<li><span style=\"font-weight: 400;\">Height must not be more than 250cm.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Parcel\u2019s actual weight limit is 150kg.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Parcel\u2019s volumetric weight limit is 250kg<\/span><\/li>\n<\/ul>\n <\/div>[\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;7. Can I self-collect my parcel from TheLorry?&#8221;]<div class=\"nectar-fancy-ul\" data-list-icon=\"icon-salient-thin-line\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-spacing=\"default\" data-alignment=\"left\"> \n<ul>\n<li><span style=\"font-weight: 400;\">No. Instead, you may contact us at our hotline service at 016-2992189 to arrange for delivery.<\/span><\/li>\n<\/ul>\n <\/div>[\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;8. What is TheLorry\u2019s delivery time frame?&#8221;]<div class=\"nectar-fancy-ul\" data-list-icon=\"icon-salient-thin-line\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-spacing=\"default\" data-alignment=\"left\"> \n<ul>\n<li><span style=\"font-weight: 400;\">TheLorry\u2019s delivery time frame as below<\/span>\n<ul>\n<li><span style=\"font-weight: 400;\">Intra-state deliveries are within 3 business days<\/span><\/li>\n<li><span style=\"font-weight: 400;\">b.<\/span> <span style=\"font-weight: 400;\">Inter-state deliveries are within 5 business days.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n <\/div>[\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;9. How does TheLorry work?&#8221;]<div class=\"nectar-fancy-ul\" data-list-icon=\"icon-salient-thin-line\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-spacing=\"default\" data-alignment=\"left\"> \n<ul>\n<li><span style=\"font-weight: 400;\">TheLorry will attempt delivery to the delivery address stated in the shipping label. If the buyer is uncontactable, TheLorry will attempt to deliver the parcel to the buyer a few more times. If for whatever reasons, TheLorry has attempted three deliveries and still failed, TheLorry will proceed to return the parcel to the seller.<\/span><\/li>\n<\/ul>\n <\/div>[\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;10. How can I check the shipping price rate?&#8221;]<div class=\"nectar-fancy-ul\" data-list-icon=\"icon-salient-thin-line\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-spacing=\"default\" data-alignment=\"left\"> <span style=\"font-weight: 400;\">You may refer to <a href=\"https:\/\/thelorry.com\/my\/business\/price-rate\/\">here<\/a><\/span><span style=\"font-weight: 400;\">.<\/span> <\/div>[\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;11. How do I track my parcel from TheLorry?&#8221;]<div class=\"nectar-fancy-ul\" data-list-icon=\"icon-salient-thin-line\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-spacing=\"default\" data-alignment=\"left\"> \n<ul>\n<li><span style=\"font-weight: 400;\">You may trace and track your parcel at <\/span><span style=\"font-weight: 400;\">(new tracking link).<\/span><\/li>\n<\/ul>\n <\/div>[\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;12. Does TheLorry Bulky Express provide Cash on Delivery services (COD) services?&#8221;]<div class=\"nectar-fancy-ul\" data-list-icon=\"icon-salient-thin-line\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-spacing=\"default\" data-alignment=\"left\"> \n<ul>\n<li><span style=\"font-weight: 400;\">No, we do not provide Cash on Delivery service<\/span><\/li>\n<\/ul>\n <\/div>[\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;13. How do I claim for lost &amp; damaged parcels under TheLorry?&#8221;]<div class=\"nectar-fancy-ul\" data-list-icon=\"icon-salient-thin-line\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-spacing=\"default\" data-alignment=\"left\"> \n<ul>\n<li><span style=\"font-weight: 400;\">Email to <\/span><span style=\"font-weight: 400;\">claim@thelorry.com<\/span> <span style=\"font-weight: 400;\">with referral pictures<\/span><\/li>\n<\/ul>\n <\/div>[\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;14. Where can I find the latest updates of TheLorry?&#8221;]<div class=\"nectar-fancy-ul\" data-list-icon=\"icon-salient-thin-line\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-spacing=\"default\" data-alignment=\"left\"> \n<ul>\n<li><span style=\"font-weight: 400;\">For the latest TheLorry news and promotions, you may visit us at www.thelorry.com or via our social media platform i.e. Facebook and Instagram, @thelorry.my<\/span><\/li>\n<\/ul>\n <\/div>[\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;15. How do I contact TheLorry?&#8221;]<div class=\"nectar-fancy-ul\" data-list-icon=\"icon-salient-thin-line\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-spacing=\"default\" data-alignment=\"left\"> \n<ul>\n<li><span style=\"font-weight: 400;\">You may contact us at our hotline service at +6<span class=\"ui-provider bly blz c d e f g h i j k l m n o p q r s t bma bmb w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">011 2727 5401<\/span> or chat with our Live Chat agent at <\/span><span style=\"font-weight: 400;\">www.thelorry.com<\/span><\/li>\n<\/ul>\n <\/div>[\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;16. Where can I provide feedback, suggestions or complaints?&#8221;]<div class=\"nectar-fancy-ul\" data-list-icon=\"icon-salient-thin-line\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-spacing=\"default\" data-alignment=\"left\"> \n<ul>\n<li><span style=\"font-weight: 400;\">You may contact our customer service hotline at +6016-2992189 or email to <\/span><span style=\"font-weight: 400;\">hello@thelorry.com<\/span><span style=\"font-weight: 400;\">. We welcome any feedback or suggestions, and will take further actions if needed.<\/span><\/li>\n<\/ul>\n <\/div>[\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;17. What should I do if my order from Shopee or Lazada is delayed?&#8221;]<div class=\"nectar-fancy-ul\" data-list-icon=\"icon-salient-thin-line\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-spacing=\"default\" data-alignment=\"left\"> \n<ul>\n<li><span style=\"font-weight: 400;\">You may trace and track your parcel at<\/span><a href=\"https:\/\/bookings.thelorry.com\/my\/web\/tracking\"> <span style=\"font-weight: 400;\">https:\/\/bookings.thelorry.com\/my\/web\/tracking<\/span><\/a><span style=\"font-weight: 400;\"> or <\/span><span style=\"font-weight: 400;\">contact our customer service hotline at +6016-2992189<\/span><\/li>\n<\/ul>\n <\/div>[\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;19. Where is my parcel? (Based on tracking code)&#8221;]<div class=\"nectar-fancy-ul\" data-list-icon=\"icon-salient-thin-line\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-spacing=\"default\" data-alignment=\"left\"> <span style=\"font-weight: 400;\">You may trace and track your parcel at<\/span><a href=\"https:\/\/bookings.thelorry.com\/my\/web\/tracking\"> <span style=\"font-weight: 400;\">https:\/\/bookings.thelorry.com\/my\/web\/tracking<\/span><\/a> <\/div>[\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;19. My parcel is damaged. How do I log a claim?&#8221;]<div class=\"nectar-fancy-ul\" data-list-icon=\"icon-salient-thin-line\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-spacing=\"default\" data-alignment=\"left\"> \n<ul>\n<li><span style=\"font-weight: 400;\">Email to <\/span><span style=\"font-weight: 400;\">claim@thelorry.com<\/span> <span style=\"font-weight: 400;\">with referral pictures<\/span><\/li>\n<\/ul>\n <\/div>[\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;20. How do I change address? How do I reschedule for a new delivery date?&#8221;]<div class=\"nectar-fancy-ul\" data-list-icon=\"icon-salient-thin-line\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-spacing=\"default\" data-alignment=\"left\"> \n<ul>\n<li><span style=\"font-weight: 400;\">You may contact our customer service hotline at +6016-2992189<\/span><\/li>\n<\/ul>\n <\/div>[\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;21. Will the driver contact me prior to delivery?&#8221;]<div class=\"nectar-fancy-ul\" data-list-icon=\"icon-salient-thin-line\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-spacing=\"default\" data-alignment=\"left\"> \n<ul>\n<li><span style=\"font-weight: 400;\">Yes, our driver will contact the customer first before arriving at the customer\u2019s house.<\/span><\/li>\n<\/ul>\n <\/div>[\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;22. Why does my status show that my parcel failed to be delivered twice despite the fact no calls were made as I did not receive any call at all?&#8221;]<div class=\"nectar-fancy-ul\" data-list-icon=\"icon-salient-thin-line\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-spacing=\"default\" data-alignment=\"left\"> <span style=\"font-weight: 400;\">You may contact our customer service hotline at +6016-2992189 or e-mail to <\/span><span style=\"font-weight: 400;\">hello@thelorry.com<\/span><span style=\"font-weight: 400;\"> to check on the provided contact number.<\/span> <\/div>[\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;23. Why does the status show that my parcel has been delivered but I have yet to receive it?&#8221;]<div class=\"nectar-fancy-ul\" data-list-icon=\"icon-salient-thin-line\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-spacing=\"default\" data-alignment=\"left\"> <span style=\"font-weight: 400;\">You may contact our customer service hotline at +6016-2992189 or email to <\/span><span style=\"font-weight: 400;\">hello@thelorry.com<\/span><span style=\"font-weight: 400;\"> for further checking.<\/span> <\/div>[\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;24. How do I log a complaint about driver-partner etiquette?&#8221;]<div class=\"nectar-fancy-ul\" data-list-icon=\"icon-salient-thin-line\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-spacing=\"default\" data-alignment=\"left\"> \n<ul>\n<li><span style=\"font-weight: 400;\">You may contact our customer service hotline at +6016-2992189 or e-mail to <\/span><span style=\"font-weight: 400;\">hello@thelorry.com<\/span><span style=\"font-weight: 400;\">. We will assist you as soon as we can.<\/span><\/li>\n<\/ul>\n <\/div>[\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;25. How many times will you reschedule for delivery?&#8221;]<div class=\"nectar-fancy-ul\" data-list-icon=\"icon-salient-thin-line\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-spacing=\"default\" data-alignment=\"left\"> \n<ul>\n<li><span style=\"font-weight: 400;\">Our maximum delivery is 3 times.<\/span><\/li>\n<\/ul>\n <\/div>[\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;26. My parcel is missing in your warehouse, what should I do?&#8221;]<div class=\"nectar-fancy-ul\" data-list-icon=\"icon-salient-thin-line\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-spacing=\"default\" data-alignment=\"left\"> \n<ul>\n<li><span style=\"font-weight: 400;\">You may contact our customer service hotline at +6016-2992189 or email to <\/span><span style=\"font-weight: 400;\">hello@thelorry.com<\/span><span style=\"font-weight: 400;\">. We will assist you as soon as we can.<\/span><\/li>\n<\/ul>\n <\/div>[\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;27. Why no one is responding to my email, picking up the call and my chat?&#8221;]<div class=\"nectar-fancy-ul\" data-list-icon=\"icon-salient-thin-line\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-spacing=\"default\" data-alignment=\"left\"> \n<ul>\n<li><span style=\"font-weight: 400;\">At the moment, we are having a high call, chat and email volume. We will assist you as soon as we can.<\/span><\/li>\n<\/ul>\n <\/div>[\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;28. Do you deliver at night?&#8221;]<div class=\"nectar-fancy-ul\" data-list-icon=\"icon-salient-thin-line\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-spacing=\"default\" data-alignment=\"left\"> \n<ul>\n<li><span style=\"font-weight: 400;\">Yes, we do delivery till 10pm and based on on-demand requests. <\/span><\/li>\n<\/ul>\n <\/div>[\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;29. Why does the delivery take so long?&#8221;]<div class=\"nectar-fancy-ul\" data-list-icon=\"icon-salient-thin-line\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-spacing=\"default\" data-alignment=\"left\"> \n<ul>\n<li><span style=\"font-weight: 400;\">Due to high volume of parcels, and due to our compliance to the First-In, First Out method<\/span><\/li>\n<\/ul>\n <\/div>[\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;30. Why is my parcel delivered out of Klang Valley when I\u2019m in Klang Valley?&#8221;]<div class=\"nectar-fancy-ul\" data-list-icon=\"icon-salient-thin-line\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-spacing=\"default\" data-alignment=\"left\"> \n<ul>\n<li><span style=\"font-weight: 400;\">During the sorting process, it might accidentally be placed in the Non-Klang Valley route. We will ensure to retrieve the parcel back soon and arrange it for delivery.<\/span><\/li>\n<\/ul>\n <\/div>[\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;31. How do I go about a refund?&#8221;]<div class=\"nectar-fancy-ul\" data-list-icon=\"icon-salient-thin-line\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-spacing=\"default\" data-alignment=\"left\"> \n<ul>\n<li><span style=\"font-weight: 400;\">Please refer to the seller directly, either through Lazada or Shopee.<\/span><\/li>\n<\/ul>\n <\/div>[\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;34. Why have you not picked up the items from the seller?&#8221;]<div class=\"nectar-fancy-ul\" data-list-icon=\"icon-salient-thin-line\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-spacing=\"default\" data-alignment=\"left\"> \n<ul>\n<li><span style=\"font-weight: 400;\">We only perform the collection once the seller has notified us that the parcel is ready for pickup.<\/span><\/li>\n<\/ul>\n <\/div>[\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;36. Why does your driver not deliver up to my unit?&#8221;]<div class=\"nectar-fancy-ul\" data-list-icon=\"icon-salient-thin-line\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-spacing=\"default\" data-alignment=\"left\"> \n<ul>\n<li><span style=\"font-weight: 400;\">It is because the management of residence has certain restrictions that do not allow drivers to deliver goods right to your doorstep.<\/span><\/li>\n<\/ul>\n <\/div>[\/toggle][\/toggles][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_content&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; 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